Limitations of your wireless service

Your wireless service, including 9-1-1, may not be available due to environmental or topographical conditions that could affect cellular signal strength or coverage. For example, your call to 9-1-1 may be affected if the call is placed from a covered or underground location.

PC Mobile does not guarantee your wireless service, including 9-1-1 service, will work on devices:

• a) not purchased directly from PC Mobile (i.e. Prepaid Cell Phones Express display or The Mobile Shop location), or

• b) modified in a way which PC Mobile has not authorized (including, via manufacturer or third party software updates, third party device unlocking services or device tampering).

Please note that due to a device GPS issue, 9-1-1 location accuracy may be impacted on some smartphones as of April 6, 2019. Learn more here.