What should I do if I've lost my mobile phone?

To report a lost or stolen mobile phone, or if you've found someone else's mobile phone, please contact PC Mobile Prepaid Customer Service at 1-87-PCT-INFO-1 (1-877-284-6361). If your mobile device is lost or stolen, it can be added to a National list of lost or stolen mobile devices. Adding a device to this list will prevent it from being used on PC Mobile's network, and the networks of all other service providers in Canada.

If you recover your lost/stolen mobile device:

• Contact PC Mobile Prepaid Customer Service. We'll ensure that your recovered device is removed from the list.

  Note: We can remove a device from the list for you, only if you were the person that originally listed the device.

• Your device should regain access to PC Mobile's network within 24 hours. A request to remove your device from the national list will be made within 24 hours.

• If your device was reported lost or stolen and added to the list by another service provider, you must return to that service provider to have your device removed.

Note:

• Devices purchased from an unauthorized retailer or a private seller may be lost or stolen and may be added to the list. We recommend you purchase your device from an authorized retailer.

• A device with a tampered IMEI (the device's unique International Mobile Equipment Identity number) risks having the tampered IMEI added to the list. PC Mobile's Terms of Service prohibits tampering with a device's IMEI.

• The National List of lost or stolen devices is available for HSPA and LTE devices only.